29 Jul
The Importance of Multi-Channel Support
Companies need to provide multichannel support across all channels to keep customers satisfied and retain them. This includes social media platforms, text messaging, and live chat. Help Desk Software enables teams to create tickets using their preferred choice of communication.
25 Jul
7 Support Ticketing Tools to Improve the Workflow of Your Service Teams
Companies that provide a superior customer experience will be the ones to thrive in this economy. With the immense competition out there, it’s essential for businesses not only to offer quality products but also to make sure their clients feel
22 Jul
Why Is Internal Help Desk Software So Necessary?
We have previously discussed how ticketing software can help boost customer satisfaction and improve the overall experience of your business. However, did you know that a ticketing system can also benefit internal operations? Many companies adopt a ticketing system to
18 Jul
5 Reasons to Have a Ticketing System in Your Business
Are you still handling customer ticketing manually? If so, you’re missing out on many great benefits a ticketing system can offer your business. Suppose you’re not running a ticketing system in your business. You’re missing out on the opportunity to
07 Jul
Why having a streamlined ticketing process is essential for businesses?
Businesses need a mechanism to help manage service and IT support problems without letting anything fall through the cracks. The most optimal way for businesses is by using an automated tool that can be customized according to their specific needs,
05 Jul
6 Benefits of Implementing an Internal Ticketing System
For many employers, handling employee requests and queries can be time-consuming. This is especially true when they involve multiple employees or departments with various needs to resolve an issue as quickly as possible while being accurate enough so that nobody’s