Home - Metro HelpDesk

Key Features

Knowledge base

This feature allows agents to aggregate and organize customer queries to create guide articles and FAQs which customers can use for self-help.

Ticketing system

Support agents can raise tickets in MetroHelpDesk. These tickets can flow as per the customized workflow Shared by clients. It helps to manage and respond to

User queries in timely and structured manner

Unlimited possibilites

With a combination of a customizable software and resources to support, we have a wide range of capabilities that we can offer

Automated Escalations

MetroHelpDesk has a proprietary “Number ranking” based escalation algorithm. If the tickets are not responded or resolved Within a certain timeframe determined by

clients, the tickets automatically escalate To the next level. The severity of escalation is based on Importance of ticket. This feature helps to proactively Prioritize resolution of key business issues.

Trained L1 Resource

MetroHelpDesk provides Trained Level1 frontline helpdesk expert along with the software. This expert is Pre-trained on the MetroHelpDesk software, and is an expert

all the Functions of a L1 including CRUD (Create, Replace, update and Delete) and other frontline functions. Our expert will understand your scope of work, and get started immediately. This helps you to decrease the software launch time while increasing quality.

Proactive Analytics

Our resources will collect and analyze the data and provide an actionable conclusion to the clients. This will help them resolve the root cause of these

issues

How will Metro HelpDesk help your business to run smoothly?

It is a Ticketing system that can be used to raise, respond, track, and maintain support Issues of end-users, an alternate way to traditional email support.

It is customizable and integrable with the customer branding.

We provide a fully customizable ticketing system offered with our L1, L2 support services.

It is a productized service. The software is essentially offered for free.

How will Metro HelpDesk help your business to run smoothly?

It is a Ticketing system that can be used to raise, respond, track, and maintain support Issues of end-users, an alternate way to traditional email support.

It is customizable and integrable with the customer branding.

We provide a fully customizable ticketing system offered with our L1, L2 support services.

It is a productized service. The software is essentially offered for free.

How will Metro HelpDesk help your business to run smoothly?

It is a Ticketing system that can be used to raise, respond, track, and maintain support Issues of end-users, an alternate way to traditional email support.
It is customizable and integrable with the customer branding.
We provide a fully customizable ticketing system offered with our L1, L2 support services.
It is a productized service. The software is essentially offered for free.

Our Key Differentiators

Proactive Analytics - our resources will collect and analyze the data and provide an actionable conclusion to the clients; this will help them resolve the root cause of these issues

With a combination of customizable software and resources to support, we offer a wide range of capabilities.

If the software can’t do it, our resource will do it.

Our Key Differentiators

Proactive Analytics - our resources will collect and analyze the data and provide an actionable conclusion to the clients; this will help them resolve the root cause of these issues
With a combination of customizable software and resources to support, we offer a wide range of capabilities.
If the software can’t do it, our resource will do it.

Key Features

Knowledge base

Ticketing system

Unlimited possibilites

Automated Escalations

Trained L1 Resource

Proactive Analytics

How will Metro HelpDesk help your business to run smoothly?

It is a Ticketing system that can be used to raise, respond, track, and maintain support Issues of end-users, an alternate way to traditional email support.

It is customizable and integrable with the customer branding.

We provide a fully customizable ticketing system offered with our L1, L2 support services.

It is a productized service. The software is essentially offered for free.

How will Metro HelpDesk help your business to run smoothly?

It is a Ticketing system that can be used to raise, respond, track, and maintain support Issues of end-users, an alternate way to traditional email support.

It is customizable and integrable with the customer branding.

We provide a fully customizable ticketing system offered with our L1, L2 support services.

It is a productized service. The software is essentially offered for free.

How will Metro HelpDesk help your business to run smoothly?

Our Key Differentiators

Proactive Analytics - our resources will collect and analyze the data and provide an actionable conclusion to the clients; this will help them resolve the root cause of these issues

With a combination of customizable software and resources to support, we offer a wide range of capabilities.

If the software can’t do it, our resource will do it.

Our Key Differentiators

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